Refund and Return Policy

General Return Policy Overview

Return Window: You have 14 days from the delivery date to change your mind or report an issue.

Condition for Change-of-Mind: Items must be completely unused, unaltered, and in their original packaging with all security tags intact

Damaged or Defective Items: If an item arrives damaged, defective, or incorrect, please notify customer support within 24 hours of delivery to qualify for a free replacement or full refund.

Category-Specific Requirements

Sneakers

• Condition: Must be completely unworn and free of scuffs, dirt, or creasing.
• Packaging: Must be returned inside the original designer shoe box, which must also be undamaged. (Do not use the shoe box itself as the shipping box).
• Sizing: Trying them on indoors on a clean carpeted surface is perfectly fine

Smartphones & Laptops

• Factory Reset: All personal data, Google/Apple accounts, and custom passwords must be entirely removed before shipping back. We cannot process refunds for locked devices.
• Completeness: The device must be returned with its original box, charging bricks, cables, manuals, and any bundled freebies.
• Exclusions: We do not accept returns for software issues caused by user modification, jailbreaking, or liquid/physical damage occurring after delivery.

Refund Process & Shipping Costs

• Return Shipping: For change-of-mind returns, the customer covers the return shipping cost. For defective or incorrect items, we will provide a prepaid shipping label.
• Inspection & Processing: Once your return is received at our warehouse, it takes 3–5 business days to inspect the items.
• Payout Method: Approved refunds will be issued directly back to your original payment method or given as store credit, depending on your preference