Refund and Return Policy

1. Return Eligibility Window
   Customers have a strict window of 7 calendar days from the date of delivery to initiate a return request.
   To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unworn, and in the same pristine condition that you received it.
• It must be in its original packaging, including all product tags, certificates, accessories, manuals, and
  protective seals intact.
• You must provide a valid proof of purchase (order receipt or invoice from Mistertons).

2. Category-Specific Return Conditions
   Due to the nature of our products, certain restrictions apply across our inventory:

• Laptops & Smartphones: Returns are strictly accepted only for internal factory defects, damage during
  transit, or delivery of an incorrect model. Devices that have been turned on, set up, connected to Wi-Fi, or
  logged into personal accounts (e.g., Apple ID, Google Account) cannot be returned unless a major
  software/hardware manufacturer defect is verified.
• Sneakers: Sneakers must be tried on soft, clean surfaces to prevent scuffing or dirt marks on the soles.
  Items showing signs of outdoor wear, dirt, creases, or missing original brand boxes (e.g., Nike, Jordan) will
  be rejected.

3. Non-Returnable Items & Actions
   The following circumstances invalidate eligibility for a return or refund:

• Items bought on clearance or flash sales.
• Products damaged due to customer misuse, liquid drops, power surges, or unauthorized repair attempts.
• Change-of-mind returns for fully functional and correctly delivered high-value electronics.

4. How to Initiate a Return
   If your order meets the eligibility criteria, please follow these steps:
   Step 1: Contact our support team immediately within 7 days via WhatsApp at +2348078504846 or email
   info@mistertons.com. Provide your Order ID, clear photos, or a video showcasing the issue.
   Step 2: Once reviewed and approved for inspection, you will be directed to ship or drop off the item at our
   fulfillment address: 5 Iya Omolere street, Ori-Oke, Ogudu, Lagos State, 100242.
   Step 3: Shipping Costs: If the return is due to our error (wrong item sent or factory defect), Mistertons will
   cover the domestic delivery cost. For exchange requests (e.g., wrong shoe size ordered by customer), the
   customer is responsible for all associated logistics fees.
5. Inspections, Refunds, and Timelines
   Upon receiving your returned package, our technical team will inspect the item within 48 to 72 hours to verify
   its condition.

• Approved Returns: If approved, we will process a refund or initiate an exchange. Refunds will be sent via
  direct bank transfer to the customer’s verified Nigerian bank account.
• Refund Timeline: Bank transfers take 3 to 7 working days to process fully, depending on interbank clearing
  windows.
• Rejected Returns: If the product fails inspection (e.g., user-inflicted damage or missing parts), the item will
  be sent back to the customer at their own delivery expense, and no refund will be issued.

6. Compliance Notice
   This policy is governed strictly by the consumer rights frameworks of the Federal Republic of Nigeria.
   Mistertons reserves the right to amend this policy at any time to stay aligned with national commercial laws.
   For any additional inquiries regarding our sales terms, reach out to us at info@mistertons.com or visit us in Ogudu, Lagos.